Refund Policy.
Last updated May 6, 2026
At Tjibby Marketing, we aim to provide thoughtful, high-quality digital products, strategic resources, and creative services.
Because many of our products include immediate digital access, templates, training materials, downloadable assets, or proprietary systems, refunds are handled according to the policy below.
Digital Products
To request a refund, please submit a support ticket through our support center:
Tjbby Support
Using our ticketing system helps ensure your request is properly tracked and processed.
Please note that direct email replies may occasionally be filtered into spam or promotional folders depending on your email provider. For the fastest and most reliable support, we recommend using the official support portal above.
When submitting a request, please include:
- your purchase email
- transaction ID or receipt
- the product name
- a short explanation of the request
Training & Educational Content
For video trainings, educational products, Power Ups, or course-style materials, refunds are only eligible if the content has not been substantially consumed.
As a general guideline:
- refund eligibility may be denied if more than approximately 60% of the training content has been accessed, viewed, downloaded, or completed
- excessive lesson skipping or rapid progression through content may also be considered usage
This policy exists to protect the integrity of our digital products while remaining fair to genuine customers.
Non-Refundable Products & Services
The following are generally non-refundable unless otherwise stated in writing:
- eBooks and downloadable files
- custom strategy work
- done-for-you (DFY) services
- consulting sessions
- personalized creative work
- completed project milestones
- custom branding or marketing assets
- products explicitly marked as non-refundable
Once custom work has started, time and creative resources have already been allocated.
Subscription Products
If any product or service includes recurring billing or subscription access, you may cancel future renewals at any time.
Cancellation stops future billing but does not retroactively refund previous payments unless required by law or explicitly stated otherwise.
Chargebacks & Abuse
Submitting a chargeback without first contacting support to resolve the issue may result in:
- suspension of access
- termination of accounts
- restriction from future purchases or services
We always encourage customers to contact us first so we can attempt to resolve concerns fairly and professionally.
Processing Time
Approved refunds are typically processed within 5 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Contact
Tjibby Marketing
Boomblauwtjelaan 205
2496 XT Den Haag
The Netherlands
Email: jeremy@tjibby.com
