Start With the Refund Terms on the Product
Different Tjibby products and services may have different refund terms.
Some digital products include a voluntary money-back guarantee. Others may have different conditions or may not include a voluntary refund guarantee at all.
Where a product or offer includes a specific refund period or guarantee, the terms shown on the applicable sales page, checkout page, or offer at the time of purchase apply to that voluntary guarantee.
For example, if a product is sold with a 7-day money-back guarantee, you may request a refund within that period subject to the conditions stated for that offer.
A product-specific voluntary guarantee is separate from any statutory rights you may have under applicable consumer law.
How to Request a Refund
To request a refund under an applicable Tjibby money-back guarantee, submit a support ticket through the Tjibby Support Center.
Using the support portal helps us track your request and connect it to the correct purchase.
Please include, where available:
- the email address used for your purchase;
- your transaction ID, order number, or receipt;
- the product or service purchased; and
- enough information for us to identify and review the request.
We may ask for additional information where reasonably necessary to locate your purchase or determine whether a particular guarantee applies.
Digital Products
Many Tjibby products are digital products that provide immediate access to materials such as tools, prompts, templates, training, member areas, downloadable resources, frameworks, or other digital content.
Purchasing a digital product does not automatically mean that it includes a voluntary refund guarantee.
Where we offer one, the applicable product or offer page will state the refund period and any conditions.
If no voluntary refund guarantee is offered, this does not affect statutory rights that cannot legally be excluded.
EU and EEA Consumers — Right of Withdrawal
If you are an EU or EEA consumer purchasing online, you may normally have a statutory right to withdraw from a distance contract.
Special rules apply to digital content supplied immediately.
For paid digital content that is not supplied on a physical medium, the statutory withdrawal right can be lost once performance begins if you have given prior express consent to begin during the withdrawal period, acknowledged that this results in losing the withdrawal right, and the required confirmation has been provided.
Where applicable, Tjibby Marketing may ask you during checkout to expressly request immediate access to the digital content and acknowledge that you lose your statutory right of withdrawal once delivery or performance begins.
If the legal requirements for losing the withdrawal right have not been satisfied, your statutory withdrawal rights remain unaffected.
Any voluntary Tjibby money-back guarantee is separate from this statutory withdrawal right.
Problems With a Digital Product
If a digital product does not work as described or you believe there is a technical problem, please contact us.
Where reasonably possible, we may first attempt to diagnose and resolve the issue.
Nothing in this Refund Policy excludes remedies you may have under mandatory consumer law if digital content or a digital service does not conform to the contract.
Depending on the circumstances and applicable law, statutory remedies for non-conforming digital content can include having the problem corrected, an appropriate price reduction, or termination of the contract.
Training and Educational Products
Training, educational materials, Power Ups, courses, and similar products may have their own voluntary refund terms.
Where a particular guarantee contains usage or completion conditions, those conditions will be stated as part of that offer.
Accessing or consuming educational content may affect eligibility under a voluntary Tjibby guarantee where the applicable guarantee expressly says so.
This section does not restrict statutory consumer rights that cannot legally be excluded.
Custom, Consulting and Done-for-You Services
Custom services are different from standard digital products. These may include:
- consulting;
- strategy work;
- done-for-you services;
- custom content or creative work;
- branding or marketing assets; and
- other personalized services.
Refund and cancellation rights for these services may depend on the applicable proposal, order, statement of work, checkout terms, project agreement, and applicable law.
Where work has already begun at your request, amounts relating to work already performed or costs already incurred may not be refundable where permitted by applicable law.
Custom or personalized work that has been completed and delivered is generally not eligible for a voluntary refund unless the applicable agreement or offer states otherwise.
Nothing in this section removes statutory rights that cannot legally be excluded.
Subscriptions and Recurring Payments
If a Tjibby product or service includes recurring billing, you may cancel future renewals in accordance with the cancellation terms presented with that subscription.
Cancellation prevents future renewals but does not automatically create a right to a refund for previous billing periods.
Any applicable voluntary refund guarantee or mandatory statutory right remains unaffected.
What Happens After a Refund
If we refund a digital product, your license and right to use that product end unless we tell you otherwise.
We may remove access to the applicable member area, account, product, downloads, tools, or other digital materials associated with the refunded purchase.
You must stop using and distributing Tjibby proprietary materials associated with the refunded product.
Chargebacks and Payment Disputes
If you believe a payment was made incorrectly or you have a problem with a purchase, please contact us first whenever reasonably possible.
We'd like the opportunity to investigate and resolve the issue directly.
If a payment is reversed, charged back, or disputed, we may temporarily suspend access associated with that transaction while the payment dispute is being investigated.
Fraudulent chargebacks, repeated payment abuse, or misuse of our refund process may result in account restrictions or termination where reasonably justified.
Nothing in this section restricts any right you have to dispute a payment through your payment provider or exercise rights available under applicable law.
Refund Processing
Approved refunds will be submitted to the applicable payment provider as soon as reasonably practical.
We generally aim to process approved refund requests within 5 business days.
After a refund has been submitted, the time required for the funds to appear in your account depends on the payment provider, bank, card issuer, and payment method.
Unless another method is required or agreed, refunds will normally be returned through the original payment method where possible.
Abuse of Voluntary Guarantees
Our voluntary money-back guarantees are intended to let customers purchase eligible products with confidence.
We may decline a claim under a voluntary Tjibby guarantee where we reasonably determine that the guarantee is being abused, for example through repeated purchases and refund requests intended to obtain or retain our proprietary materials without paying for them.
Any decision relating to a voluntary guarantee does not affect statutory consumer rights that cannot legally be excluded.
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Questions about a refund or purchase?
